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COVID-19 FAQs

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As Coronavirus presents an emerging and rapidly evolving concern, we continue to closely monitor the situation and follow CDC and other federal and state agency guidelines and recommendations to do our part in helping to prevent the spread of the virus.

Should I be concerned about Coronavirus?

To date, the majority of individuals with Coronavirus experienced a mild viral syndrome, similar to the flu, that may include fever, cough, muscle pain or weakness and fatigue and have gone on to have a full recovery. The elderly and patients with serious medical conditions face greater risks.

If you are in general good health, there is unlikely a need to be overly concerned. Based on reported data,

  • More than 80% of patients only have mild symptoms
  • Coronavirus is rarely an issue for children

What are the conditions to suspect Coronavirus?

Fever AND symptoms of lower respiratory illness (e.g., cough, shortness of breath) AND one or more of the following in the last 14 days before symptom onset:

  • Recent travel from China, Iran, most European Countries, United Kingdom, Ireland and New York City metropolitan area
  • Close contact with a person who has or is suspected of having Coronavirus; or
  • Fever OR symptoms of lower respiratory illness (e.g. cough or shortness of breath)

What are the symptoms caused by Coronavirus?

Those who have been infected have reported coughing, fever and breathing difficulties – symptoms similar to the common cold.

How can the Coronavirus be treated?

Since it is a virus, the Coronavirus cannot be treated with antibiotics. Mild infections are treated in the same way as the common cold with medications to relieve the symptoms of cough, congestion, and fever. Treatment of a more severe illness should be provided at a healthcare facility and may likely require hospitalization. Many who have died are known to have been already in poor health.

What should I do to avoid infection?

Everyone should stay aware of the situation and take proper precautions. It is believed the Coronavirus spreads via respiratory droplets, such as those transmitted from coughing or sneezing. The ways to mitigate the risk of infection are similar to the preventative measures used to avoid catching a cold or the flu:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home from school or work when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • If soap and water are unavailable, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

In addition, everyone over the age of 6 months should receive the flu shot to reduce the risk for catching the flu, which is far more common.

Where can I get more information on Coronavirus (COVID-19)?

Centers for Disease Control and Prevention:
Website: https://www.cdc.gov/coronavirus/2019-ncov/index.html

Arizona Department of Health:
Coronavirus Public Hotline: 1-844-542-8201
Website: https://www.azdhs.gov/preparedness/epidemiology-disease-control/infectious-disease-epidemiology/index.php#novel-coronavirus-home

California Department of Health:
Website: https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Immunization/ncov2019.aspx

Hawaii Department of Health:
Corona Virus Q&A Line: Call Aloha United Way at 211 (2-1-1)
Website: https://health.hawaii.gov/docd/advisories/novel-coronavirus-2019/

Oklahoma Department of Health:
COVID-19 Call Center: 1-877-215-8336
Website: https://www.ok.gov/health/Prevention_and_Preparedness/Acute_Disease_Service/Disease_Information/Coronavirus_Disease_2019/index.html

Oregon Health Authority:
Coronavirus General Hotline: Call 211 (2-1-1)
Website: https://www.oregon.gov/oha/PH/DISEASESCONDITIONS/DISEASESAZ/Pages/emerging-respiratory-infections.aspx

Texas Department of Health:
DSHS COVID 19 Call Center: 1-877-570-9779
Website: https://www.dshs.texas.gov/coronavirus/

Utah Department of Health:
Utah Coronavirus Information Hotline: 1-800-456-7707
Website: https://coronavirus.utah.gov/

Washington State Department of Health:
Coronavirus Public Hotline: 1-800-525-0127
Website: https://www.doh.wa.gov/Emergencies/Coronavirus

If you have any general health-related questions, please call your primary healthcare provider.